Shipping policy

Last updated: 16 September 2026

Delivery directly to you

DROPPD works with fulfilment partners, including Zendrop. Eligible orders are dispatched by the fulfilment partner directly to the delivery address you provide. Products may ship from overseas, and items in the same order may arrive separately. DROPPD remains your point of contact for order support, delivery problems, returns and refunds.

Check delivery availability before paying

Enter your complete delivery address at checkout to see the shipping options available for your order. A country selector or your detected browsing location is not confirmation that every product can be delivered there. Eligibility depends on the product, supplier, destination and carrier service.

If no shipping option appears, please do not use an alternative or inaccurate address to complete the order. Contact support@droppd.co.za before paying. Remote areas, islands and other locations outside the supplier's carrier network may be unavailable even within an otherwise supported country. We do not promise worldwide or remote-area delivery.

If a supplier restriction is discovered after payment, we will contact you promptly. We will not send a different product or charge extra shipping without your agreement. If we cannot fulfil your order, we will cancel the affected items and refund the amounts paid for them, including any shipping charges attributable to those items, within the period required by applicable law.

Processing and delivery estimates

Processing begins after payment verification and receipt of any information required for dispatch. Processing time is separate from delivery time. The product and destination-specific estimate confirmed before purchase applies to your order. If an estimate is not shown for your address, contact us before paying so we can check it with the supplier.

Delivery estimates are not guaranteed arrival dates. Customs inspections, public holidays and carrier disruptions can cause delays. We will help investigate overdue shipments; this does not limit any cancellation or refund rights you have under applicable law.

Your delivery details

Please check the recipient name, street address, apartment or unit, city, province or state, postal code, country, telephone number and email before payment. The address must be accessible to the carrier. Contact us immediately if a correction is needed. Changes may not be possible once processing or dispatch has begun.

If an address error or missed delivery causes a parcel to be returned, we will explain the available options and any actual additional delivery costs before arranging another shipment. Charges and refunds remain subject to applicable law.

Customs, duties and required documents

For international deliveries, import duties, taxes or carrier clearance fees may be payable unless the checkout expressly states that they are included. Any amounts collected by DROPPD are shown at checkout. Destination authorities and carriers determine additional import charges, which may be required before release or delivery. Contact us before purchase if you need clarification.

Some destinations require recipient identification, a tax number or other customs information. Where required for your shipment, we or the carrier will explain the required information and an appropriate way to provide it. Do not put identity documents or ID numbers in public reviews or general order notes. Missing customs information can delay or prevent dispatch or clearance. Personal information is handled under our Privacy Policy.

Tracking, delays and delivery problems

Tracking details will be provided when available after dispatch. Tracking scans may take time to appear, and separate parcels may have separate tracking numbers. Contact us promptly if tracking stops updating, delivery is overdue, or an item is missing, damaged or incorrect. Include your order number and a description; photographs can help with damage claims. A short reporting deadline does not remove your statutory rights.

Before placing your order

Please review the shipping option and any delivery estimate, your address, your chosen ring size and product variant, customs information, and our Refund Policy and Terms of Service before paying. Contact us about anything unclear before completing your purchase.

For assistance: support@droppd.co.za. Nothing in this policy excludes rights or remedies that applicable consumer law gives you.